職務内容
Career Opportunity for an IT Support Manager in Japan!
■ IT Support Manager
Don’t have insurance experience? No problem. If you bring strong technical, operational, and AI-driven support experience, we’d love to hear from you.
■ Company Overview
A leading global organization in the insurance and financial services sector, this company is known for offering comprehensive commercial and personal coverage solutions to businesses and individuals worldwide. With a strong international footprint and a robust property-and-casualty network, it consistently drives innovation and helps shape the future of the insurance industry. The organization is committed to supporting clients through uncertainty while fostering a culture of continuous learning, growth, and empowerment for its people.
■ Your Role and Responsibilities
The IT Support Manager plays a key role in ensuring the reliability and performance of applications. This position focuses on maintaining high availability, quickly resolving issues, driving root-cause analysis, and collaborating closely with development teams to improve system stability and user experience.
●Ensure high availability, stability, and performance of critical business applications through proactive monitoring and incident management.
●Lead incident response and root-cause analysis, including blameless post-mortems and preventive actions.
●Drive the use of AI and automation to predict issues, reduce manual effort, and improve operational efficiency.
●Establish and manage monitoring, alerting, SLIs/SLOs, and reliability targets to maintain strong user experience.
●Collaborate with engineering, product, and business teams to improve system reliability and deliver measurable outcomes.
●Lead BAU initiatives and represent the Japan application support team in cross-functional projects.
■ Experience and Qualifications
●Bachelor Degree in related field
●Strong understanding of AI/ML fundamentals, including model training, deployment, and practical application in production systems.
●Proficiency in scripting and automation (Python, Bash) and Infrastructure as Code tools such as Terraform and Ansible.
●Solid engineering mindset with a focus on long-term system reliability and continuous improvement.
●Proven ability in incident management, root-cause analysis, and prevention through structured response plans and post-incident reviews.
●Data-driven approach using metrics, logs, and observability tools to analyze system behavior and improve reliability.
●Hands-on experience building or managing AI-driven support solutions, including chatbots, autonomous agents, and self-service platforms.
●Strong communication and collaboration skills in both Japanese and English.
●Experience leading teams or projects, with the ability to prioritize tasks and meet delivery timelines.
●3+ years of relevant technology experience and 5+ years in team leadership or project management roles.
●Expertise in ITSM and AI-enabled observability platforms.
●Practical experience with LLM models (e.g., GPT, Claude) and frameworks such as RAG.
●Experience operating production systems, participating in on-call rotations, and troubleshooting real-world incidents.
■ Good Reasons to Join
●Opportunity to contribute to the modernization of application support through AI and automation initiatives.
●Responsibility for ensuring stable operation and high availability of mission-critical business applications.
●Close collaboration with engineering, product, and business stakeholders in an enterprise environment.
●Role in promoting operational excellence, including incident management and continuous improvement practices.
●Stable position with long-term career growth, leadership responsibility, and regional ownership in Japan.
■ Work Location
Tokyo, Japan- Hybrid
Details will be provided during the meeting.