Director, Regional Head - Japan, Application Management (G24)

American International Group, Inc. (NYSE: AIG) is a leading global insurance organization. AIG provides insurance solutions that help businesses and individuals in approximately 190 countries and jurisdictions protect their assets and manage risks through AIG operations and network partners.

In Japan, AIG companies such as AIG General Insurance Company, Ltd., American Home Assurance Co., Ltd., JI Accident & Fire Insurance Co., Ltd., AIG Partners KK and TechMARK Japan KK are providing their services. We strive to lift up the communities where our colleagues live and work to create a positive impact. From tackling climate change to creating more inclusive workforces, we strive to make positive change in the communities that we serve, and we are committed to continued engagement with all our stakeholders

Get to know the business

Through our wide network in Japan, we provide products and services such as automobile insurance, medical and accident insurance, liability insurance, fire and earthquake insurance, and management insurance to customers in Japan. Here at AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. We view diversity, equity and inclusion in every aspect of our work as a key part of building AIG's future. We believe that for AIG to be a top-performing company, it is essential to foster an inclusive culture where all employees can be their true selves.

About the role

As Director, Regional Head of Application Management, you will focus on strengthening the application support and maintenance functions within General Insurance IT, specifically emphasizing Japan's business functions to ensure high availability of critical business systems. This role requires deep insurance domain expertise paired with a strong understanding of how technology (i.e. Gen AI) can reshape processes to drive measurable business value. You will be a trusted advisor to senior business and IT stakeholders, accelerating the path to proactive, intelligent, and self-healing operations aligned with enterprise priorities, focusing on system stability, business observability, and efficient incident resolution

The ideal candidate must demonstrate a strong blend of technical expertise, leadership capabilities, and strategic thinking to effectively manage and optimize the production environment and contribute to the overall success of the organization.

Responsibilities

• Oversee the end-to-end lifecycle of support incidents and service requests, from initial reporting to resolution. This includes performing assessment, root cause analysis (RCA) and coordinating with L1, L2 support and development teams to ensure issues requests are resolved efficiently and within agreed Service Level Agreements (SLAs)

• Lead daily production support team decisions and serve as the primary communication conduit between local users/clients, regional management, and global/internal IT team
• Drive successful delivery of IT enhancements and new capabilities to the business, ensuring system stability and security of internal and external applications while managing technical currency and minimizing non-permitted technology exposure

• Ensure all application support processes comply with local regulations, software licensing policies, and internal governance frameworks includes maintaining comprehensive technical documentation and knowledge bases in Japanese & English languages
• Monitor application performance and availability, implementing proactive support strategies to prevent issues and ensure high availability.
• Manage relationships and performance metrics with third-party vendors and service delivery partners, ensuring they meet contractual obligations and deliver quality support services to regional standards
• Lead staff, including mentoring and establish a talent management strategy that recruits, develop and retain diverse, high performers and future ready, AI enabled talent pool

Requirements

• Bachelor's degree in related field and 15+ years of relevant technology experience, demonstrating progressive responsibility and leadership in overseeing regional technology teams.
• Minimum 10 years of experience in the insurance sector, including substantial experience in production support for underwriting and claims processing systems and operations is essential
• A strong technical background is essential, including expertise in troubleshooting complex issues, understanding networking, cloud platforms (AWS, Azure), databases (SQL, Oracle), and operating systems (Linux, Windows, Mainframe)
• Fluency in Japanese and English (written & verbal) is required
• The ability to work effectively within the Japanese business culture, which may involve understanding specific communication styles, decision-making processes, and an "ownership" mentality towards work responsibilities
• Experience leveraging AI/ML driven tools for proactive monitoring, anomaly detection, and predictive maintenance of production systems and emerging technologies such as GenAI, cloud computing paradigms
• Familiarity with ITIL processes and frameworks as understanding and applying these best practices for incident, problem, and change management are essential
• A proactive mindset, strong analytical abilities, and excellent problem-solving skills to diagnose and drive complex issues to resolution, often under pressure

• Risk management knowledge to identify potential risks to the production environment and implement preventative measures to maintain system integrity and availability

• Strong communication skills with demonstrated ability to influence senior level management through clear, complete, informed and logical discussions

• Business acumen to fully understand the financial implications of production activities and managing budgets effectively is important. 

• Continuous improvement mindset to always be looking for ways to refine processes, increase efficiency, and enhance production operations
• Ability to lead and manage cross-functional teams across multiple sites, which includes coordinating efforts between technical teams, business stakeholders, and vendors
• Skilled leader of change; experienced working in a fluid and fast paced organization, versatile and results oriented. Able to work effectively in challenging and complex environments

Audit Director – Japan and APAC Technology (JG24)

About IAG

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.

Internal Audit Group

AIG’s Internal Audit Group (IAG) provides independent and objective assurance, advice, and insight guided by a philosophy of adding value to improve the operations of AIG. IAG assists AIG in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of AIG’s control environment including risk management, operational, financial, internal control, and governance processes.

About the role

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Director of Japan and APAC Technology, you will have the opportunity to make a meaningful impact, providing independent assurance over AIG’s Japan and APAC technology, infrastructure and cybersecurity. Functions. You will be providing coverage for Japan and APAC applications, infrastructure and platforms that support our insurance business and that power our digital ecosystem. This role will report directly to the Chief Technology Auditor.

You will oversee a team of auditors focused on understanding and assessing risks and controls related to data governance, artificial intelligence, and emerging technologies across AIG. This includes managing relationships with the Japan and APAC Country CIOs, CISOs and CTOs, ensuring audits are completed in compliance with audit methodology and Institute of Internal Auditors’ standards, and developing audit team skillsets in emerging technology domains.

Your impact will include:

• Work with Chief Technology auditor to define audit strategy to address risks associated with applications, cloud, infrastructure, and emerging technology activities. This will include ensuring compliance with regional, country and global regulations.

• Lead and Oversee the execution of the audit strategy coverage: Execute a global assurance plan and audit methodology for business processes and applications, cloud, infrastructure and data center activities, emerging technology activities, including continuous monitoring of regulatory developments and best practices.
• Manage and Develop Teams: Build, coach, and maintain a high-performing team with cloud, transformation, and technology assurance skillsets; oversee talent management of offshore teams, staff evaluation, and hiring processes.
• Engage Stakeholders and Influence Change: Proactively manage relationships with senior management, and other stakeholders; provide insights to drive sustainable improvements in processes and controls.
• Deliver Audit Outcomes: Draft, review, and communicate audit findings and reports to executive management; participate in steering committees and working groups to promote balanced discussions and continuous improvement.
• Driving the adoption of data analytics, AI, and automation in audit testing and risk assessment to enhance assurance efficiency and insight.

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What we value

• Excellent analytical, written communication, interpersonal, organizational, and presentation skills.
• Strong client relationship and employee management skills.
• Ability to think strategically and multi-task in a fast-paced environment.
• Role model desired behaviors in cross-cultural awareness and establish and maintain a collaborative and inclusive work environment.
• Ability to cooperate with others and foster an environment that supports effective teamwork.
• Highly collaborative with strong leadership skills that gain trust and credibility with colleagues and stakeholders.
• Strategic mindset and ability to clearly articulate vision; ability to drive adoption and measure success of initiatives.
• Experience developing and maintaining relationships with multiple stakeholders, including senior management, and audit staff.
• Ability to manage complexity, effectively prioritize multiple tasks, and work independently in non-routine situations and in a changing environment.
• Strong communication, interpersonal, and leadership abilities across all levels, coupled with effective problem solving, conceptual thinking, quantitative, and analytical skills.
• A very high degree of professionalism, professional curiosity and skepticism, leadership, proficient organizational, analytical, and project management skills.
• Experience in planning and leading strategic initiatives, including employee engagement. Desire and willingness to drive to the root cause of issues.

Education & Preferred Qualifications

• Relevant bachelor’s degree in data science, Computer Science, Engineering, Technology, or other relevant fields. Postgraduate qualifications are desired but not mandatory.
• One industry-recognized certification (e.g., CPA, CIA, CISA, CISSP, CISM, CDMP, AAIA, AAISM or equivalent) required.
• 15+ years of experience with assurance, ideally in financial services, data governance and risk management, and technology innovation.
• Must be fluent in English. Japanese not required but a plus.
• Proven ability to learn innovative products and technologies and execute related assurance.
• Deep experience with assurance in a number of the following: infrastructure (compute, databases, network, application development, validation, deployment, and monitoring; complex technology environments; Regulatory compliance related to cybersecurity.
• Experience auditing cloud infrastructure platforms e.g. AWS
• Experience auditing infrastructure including cloud, network, compute, storage, databases
• Audit experience in public accounting or internal audit, focusing on regulated industries is preferred.
• Demonstrated experience in leading and developing diverse teams and overseeing multiple large-scale projects.