NIHON SERVIER Co., LTD.: 5F Hongo MK Bldg., 1-28-34 Hongo, Bunkyo-ku, Tokyo,113-0033
TEL: +81-3-5842-7111 FAX: +81-3-5842-7116 https://nihonservier.co.jp
NIHON SERVIER CO., LTD.
NIHON SERVIER CO., LTD.
POSITION DESCRIPTION
Position Title and Department: Field Force Excellence Lead
Reporting To: Performance Manager
Creation Date: Mar 2026
About Servier
Servier Group is a French pharmaceutical company that provides innovative therapies to
millions of patients across 150 countries, with the support of 22,000 employees. We proudly
hold the title of "Best Place to Work," embodying innovation and independence. Our goal
is to leave a world for future generations where quality healthcare is accessible to
everyone.
Entirely independent, Servier reinvests 25% of its total turnover (excluding generics) in
Research and Development, a driver of innovation. The priority objective is to reach a
profit allowing Servier to maintain this level of investment guaranteeing innovation,
independence and future sustainability.
Servier focuses on five therapeutic areas of research: cancers, cardiovascular diseases,
diabetes, immuno-inflammatory diseases and neuropsychiatric diseases. Currently, Servier
has more than 39 clinical programs including 17 new molecular entities at different stages
of clinical development.
All employees are driven by shared values and guided by a common vision, sharing a
passion for entrepreneurship, and committed to therapeutic progress to serve patient
needs.
Values of the Group are the following:
NIHON SERVIER Co., LTD.: 5F Hongo MK Bldg., 1-28-34 Hongo, Bunkyo-ku, Tokyo,113-0033 TEL: +81-3-5842-7111 FAX: +81-3-5842-7116 https://nihonservier.co.jp
MAIN FOCUS AND MISSION:
As a Field Force Effectiveness (FFE) lead, this role play a central role in shaping how our field
force engages with healthcare professionals. This is a highly strategic position where your
insights and initiatives directly influence commercial performance, customer engagement
excellence, and long‑term business growth.
This role drives the productivity of field force organization by combining data‑driven analysis
with practical, field‑oriented execution. From CRM advancement and KPI design to
targeting strategy, territory optimization, and process innovation, this role helps to build a
stronger, smarter, and more agile field force organization.
In this role, he/she will partner closely with Sales, Marketing, Medical, and Business Excellence
teams - working at the heart of cross‑functional collaboration in FFE area. He/she will have
the opportunity to introduce new ideas, elevate operational excellence, and empower the
field force with the tools and clarity they need to succeed.
KEY RESPONSIBILITIES :
（1）Sales Target Setting
• Designing logic for sales targets at facility and MR levels
• Reaching alignment with Head of Sales on target and explaining to the sales team
（2）Field Analysis and operational strategy development
• Segmentation & Targeting design and set customer segment & priority
• Territory alignment and analysis of field force resource allocation
• KPI design, activity analysis as Details/Call, Customer coverage, or quality of details
and monitoring
• Lead development of Bonus and sales incentive scheme
（3）CRM enablement
• CRM operations, user support and optimization collaborating with global stakeholders.
• Data quality management, master data management, and operational rules
development by collaborating Business Intelligence and Data Lead
• Enabling CRM utilization in connection with Omnichannel strategy
（4）BI & Data analysis
• Capture business needs for Dashboard development (Power BI)
• Analysis of field force activity by utilizing CRM in connection with secondary data
• Preparing analytical reports to provide decision making aligned with sales strategies
NIHON SERVIER Co., LTD.: 5F Hongo MK Bldg., 1-28-34 Hongo, Bunkyo-ku, Tokyo,113-0033 TEL: +81-3-5842-7111 FAX: +81-3-5842-7116 https://nihonservier.co.jp
QUALIFICATIONS:
o Education: Bachelor’s degree, preferred in Business administration. A master’s degree is
also preferred.
o Experience: Minimum of 5 years of experience in SFE / Sales planning / Sales operation in
pharmaceutical industry
SKILLS AND COMPETENCIES:
o Strong understanding on Field force Performance analysis.
o Understanding in BI tools such as Tableau, Power BI, or similar.
o Experience in utilizing secondary data in pharma (IQVAI, MDV, CancerMpact, Impact
Track)
o Excellent analytical and problem-solving skills.
o Strong communication and interpersonal skills.
o English: A strong advantage for communicating with regional stakeholders / link with HQ.
KEY COMPETENCIES:
o Open-minded, with a willingness to accept diverse ideas and perspectives
o Self-starter and proactive information sharing, ensuring timely and constructive
communication with stakeholders
o Transparent and effective communications, fostering trust and clarity across teams
o Strong communication skills, with the ability to work effectively within cross functional
teams.
o Analytical Thinking with strong ability to analyze complex data and provide actionable
insights.
o Self-Management with the ability to work independently and manage one's own time and
tasks efficiently.